business report
发布时间：2023-02-21 05:20:35
Date:December17,2011To:Mr.Wang,ManagerFrom:Tianzhuojingwen,ConsultantSubject:SuggestionstoCafeteriaBackgroundManystudentshavecomplainedabouttheschoolcafeteria,butthemanagerMr.Wangofthecafeteriadidn’tknowwhathappened.Inordertofindtheproblemsandimprovethemanagement,hehiredmeastheconsultantofthecafeteriatohelphimsettlingthisbigmatter.Survey&AnalysesThesurveycanbedividedintotwoparts.Thefirstpartwastoobservethecafeteriaanditsoperation.WhenIenteredthiscafeteria,Ifoundtwoproblemsimmediately.Onewasthatthecafeteria’slayoutisnotgood,whichmakethiscafeterialookslittleandcrowdverymuchbutactuallyit’sbigenoughasacafeteria.Anotherproblemwasthatthereisagarbagecaninthemainhall.Almosteveryonecanseeitanditmakeseverybodynotcomfortable.Apaperonthewallsaid:“Thebusinesshours,from9:00to21:00.”Obviously,thetimeisalitterbitshort.WhenIsawthemenu,Ifoundaproblemagain.Dishesinthemenuarefew
butthepriceofitisnotcheap.Thefirstpartsurveywasover,thesecondpartsurveystarted.Thesecondpartsurveywastomakesomeenquiriesamongstudents.WhenIfinishedit,Igotsomeinformationsuchas“DishesaresofewthatIhavebeentiredofthosedishes”;“Thebusinesshourissoshort.Theyclosedthedoorsoearly,ifIwanttoeatsomethinginthenight,itwasimpossible”;“Theservers’attitudeistoobad,whichmademefeeldisgusted”;“Thetimeofcookingwassolong.EverytimeIwenttothecafeteria,Ineededtowaitforalonglongtime!”Wecanfoundmanyproblemsfromthoseenquiries.Everyonehopethattheycanhaveagoodenvironmentandmoodwhentheyhaveadinner,butthecafeteriacanreachtheirexpectation.Limiteddishesmadethemuncomfortable,badservicesmadethemuncomfortable,longcookingtimemadethemuncomfortableandalsothatgarbagecanmadethemuncomfortable.Theshortbusinesstimemadethecafeterialosemanycustomers.ConclusionTherearesomanyproblemsinthecafeteria’soperation,whichmakesstudentshavealotofcomplaintsaboutit.Ifthecafeteriawantstoimprovetheserviceandquality,itmustmakesomechange.RecommendationsThroughanalyzingtheseproblems,Iwillgivesomesuggestionstothecafeteria.
business report
